FAQs

1. What is NeuroTint ™? 

NeuroTint™ offers specialty tinted lenses designed to support people with light sensitivity and visual discomfort related to neurological and visual conditions. Our tints are tailored to help manage symptoms from migraines, concussions, photosensitive epilepsy, achromatopsia, blepharospasm, Parkinson’s disease, and more.

2. How do tinted lenses help with neurological conditions?

Certain wavelengths of light, especially blue or flickering light, can trigger symptoms like headaches, eye strain, or visual overload. Our tints filter out specific wavelengths to reduce visual stress and help improve comfort, focus, and quality of life.

3. Who can benefit from NeuroTint ™ lenses?

NeuroTint™ lenses are designed for individuals experiencing:

  • Migraines or chronic headaches
  • Post-concussion light sensitivity
  • Photosensitive epilepsy
  • Achromatopsia (complete or partial colour blindness)
  • Blepharospasm (involuntary blinking or eyelid twitching)
  • Visual symptoms associated with Parkinson’s disease

They can also benefit people with general light sensitivity from screen use or indoor lighting.

4. Do I need a prescription to order NeuroTint ™ lenses?

If you need prescription lenses for distance or reading, we can incorporate your prescription into your NeuroTint glasses. If you don’t need vision correction, we also offer non-prescription tinted lenses. Either way, we recommend a consultation to ensure the tint is tailored to your specific condition and needs.

5. How do I know which NeuroTint ™ lens tint is right for me?

Our menu bar has a section explaining the most beneficial tints depending on your condition. Some customers may benefit from a clinical tint assessment, which can be arranged through our partner optometrists.

6. Can NeuroTint ™ glasses be worn all day?

Yes, many of our customers wear their tinted glasses throughout the day, particularly in environments with artificial lighting or screen exposure. However, some users may prefer to wear them only during symptomatic periods or specific tasks like reading or using a computer.

7. Can I claim NeuroTint ™ glasses through private health insurance?

If you have optical extras cover, you may be able to claim a rebate for your prescription tinted lenses. We recommend checking with your health fund or contacting us for help with item codes and documentation.

8. Do you ship Australia-wide?

Yes! We ship Australia-wide. Delivery timeframes vary depending on whether your lenses are custom-made or non-prescription.

9. Can NeuroTint ™ glasses be used over contact lenses?

Absolutely. If you wear contact lenses, you can still benefit from our non-prescription tinted glasses as an overlay to reduce light sensitivity.

10. Do you offer returns or adjustments?

For non-prescription products, there is a risk-free 30-day return policy. For prescription orders, we don’t offer refunds for a change of mind. However, we do offer adjustments and remakes if there are fitting or lens issues. Your comfort and satisfaction are important to us.

For exchanges, please email us info@neurotint.com.au and our team will help you with the process within 48 hours. 

11. How long does shipping take?

From the moment of order to delivery to your door will take 3-4 weeks. 

12. What warranty do you have on your products?

All frames and lenses have a 1-year manufacturer's warranty.