FAQs
1. What is NeuroTint ™?
NeuroTint™ offers specialty tinted lenses designed to support people with light sensitivity and visual discomfort related to neurological and visual conditions. Our tints are designed to help manage symptoms associated with migraines, concussion, photosensitive epilepsy, achromatopsia, blepharospasm, Parkinson's disease and more.
2. How do tinted lenses help with neurological conditions?
Certain wavelengths of light, especially blue light and flickering light, can trigger or worsen symptoms such as headaches, eye strain and visual overload. Our tints filter specific wavelengths to reduce visual stress, which can help improve comfort, focus and everyday quality of life.
3. Who can benefit from NeuroTint ™ lenses?
NeuroTint™ lenses are designed for individuals experiencing:
- Migraines or chronic headaches
- Post-concussion light sensitivity
- Photosensitive epilepsy
- Achromatopsia (complete or partial colour blindness)
- Blepharospasm (involuntary blinking or eyelid twitching)
- Visual symptoms associated with Parkinson’s disease
They can also benefit people with general light sensitivity from screen use or indoor lighting.
4. Do I need a prescription to order NeuroTint ™ lenses?
No. If you need glasses for distance or reading, we can add your prescription to your NeuroTint™ lenses. If you don't need vision correction, choose from our non-prescription range. Either way, we recommend a consultation so your tint suits your condition and needs.
5. How do I know which NeuroTint ™ lens tint is right for me?
Our menu bar has a section explaining the most beneficial tints depending on your condition. Some customers may benefit from a clinical tint assessment, which can be arranged through our partner optometrists.
6. Can NeuroTint ™ glasses be worn all day?
Yes. Many customers wear them all day, especially under artificial lighting or when using screens. Others prefer to wear them only when symptoms flare up, or for tasks like reading or computer work.
7. Can I claim NeuroTint ™ glasses through private health insurance?
If you have optical extras cover, you may be able to claim a rebate on prescription tinted lenses. Check with your health fund, or contact us and we'll help with item codes and paperwork.
8. Do you ship Australia-wide?
Yes! Shipping is free Australia-wide with Australia Post.
9. Can NeuroTint ™ glasses be used over contact lenses?
Absolutely. If you wear contact lenses, our non-prescription tinted glasses can be worn as normal to reduce light sensitivity.
10. Do you offer returns or adjustments?
For non-prescription products, there is a risk-free 30-day return policy. For prescription orders, we don’t offer refunds for a change of mind. However, we do offer adjustments and remakes if there are fitting or lens issues. Your comfort and satisfaction are important to us.
For exchanges, please email us info@neurotint.com.au and our team will help you with the process within 48 hours.
11. How long does shipping take?
Non-prescription glasses are dispatched within 1 week. Prescription glasses are made to order, so please allow up to 2 weeks for dispatch.
12. What warranty do you have on your products?
All frames and lenses come with a 1-year manufacturer's warranty against defects in materials and workmanship. It doesn't cover accidental damage or normal wear and tear. To make a claim, email info@neurotint.com.au.